Found on Google, lost on the quote: the customer most heating firms aren’t ready for
By Gal Gazit, Plumbing & Heating Growth Every heating firm serves two very different customers, and almost all of their marketing is built for only one of them. This is what it takes to be found by the other, the customer who spends three weeks comparing firms before ever picking up the phone. Two customers […]
Trust Your Gut: What I Found When a Business Owner Finally Questioned Their Figures
Not long ago a business owner got in touch with me. They came to me through one of our existing clients, which is always a good way to meet someone. It means a person trusted us enough to put their own name behind the introduction, and that matters to me. This business has been going […]
The Hidden Reason Your Best Summer Yet Might Leave You Short of Cash
June is one of the best months of the year for plumbing and heating business owners. The diary is full. Bigger installation jobs are flowing in. Turnover is up. On paper, business looks great. So why do so many plumbing business owners reach August or September and find the bank account doesn’t reflect all that […]
HMRC Mileage Rate 2026: What the New 55p Rate Means for Your Trades Business
From 6 April 2026, the HMRC business mileage rate for cars and vans increases from 45p to 55p per mile for the first 10,000 business miles in the tax year. Anything above 10,000 miles stays at 25p per mile. The change applies to both client mileage claims and any personal mileage you put through your […]
5% VAT on Construction Work: 25 Years On, Builders Still Get It Wrong
Quick Answer The 5% reduced rate of VAT applies to three specific types of residential construction work in the UK: converting a non-residential building into a home, renovating a property that has been empty for at least two years, and changing the number of dwellings in a building. If your builder charges you 20% VAT […]
How to Build a Plumbing & Heating Business You Don’t Work In — The Real Story Behind the 8 Steps
You’ve probably seen it. A post doing the rounds on social media — “How to Build a Business You Don’t Work In” — eight tidy little steps, bold text, probably a dramatic background. It gets shared thousands of times and for good reason: it speaks to something that every plumber, gas engineer, and heating contractor […]
Finding Good Engineers: A Practical Guide for Heating Businesses
If you run a heating business, there’s a good chance this question keeps you up at night: where do I find good engineers?It’s one of the most common frustrations I hear from heating business owners. You post on Indeed, you wait, you get a handful of CVs that go nowhere, and then you’re back to […]
Maximizing Profit with Optimal Pricing Strategies for Plumbing and Heating Businesses
Pricing & Profitability By Together We Count · 2 min read · For UK trade business owners Optimizing Your Plumbing Business: Pricing Strategies and Systems Pricing Strategies and Systems for Optimal Growth in the UK Plumbing Industry To thrive in the competitive plumbing industry, it’s essential to have a solid pricing strategy that not only […]
Why Late Payments Are Silently Killing Your Plumbing Business — And What to Do About It
You’ve done the job. The customer was happy. You left the site tidy, the boiler is running, the bathroom looks great. You sent the invoice the same evening. And then you waited. A week goes by. Then two. You send a polite follow-up. Another week passes. You chase again. By the time the money finally […]
Why Every Plumbing and Heating Business Needs a Credit Control Policy (And What It Should Look Like)
Description: If you run a plumbing or heating business and you’re still chasing invoices without a proper system, this guide is for you. Learn what a credit control policy is, what it should include, and how to build one that actually gets you paid. Let me paint you a picture. You’ve just finished a two-day […]