# Together We Count


## Posts

- [Found on Google, lost on the quote: the customer most heating firms aren't ready for](https://togetherwecount.co.uk/found-on-google-lost-on-the-quote/): By Gal Gazit, Plumbing & Heating Growth Every heating firm serves two very different customers, and almost all of their marketing is built for only one of them. This is what it takes to be found by the other, the customer who spends three weeks comparing firms before ever picking up the phone. Two customers ring a heating engineer in any given month, and on paper the calls look almost identical: a phone number, an address, a job to quote. The maths behind them is not remotely the same. The first is a boiler that has died on a Friday night, […]
- [Trust Your Gut: What I Found When a Business Owner Finally Questioned Their Figures](https://togetherwecount.co.uk/trust-your-gut-what-i-found-when-a-business-owner-finally-questioned-their-figures/): Not long ago a business owner got in touch with me. They came to me through one of our existing clients, which is always a good way to meet someone. It means a person trusted us enough to put their own name behind the introduction, and that matters to me. This business has been going for a good few years. Well established, hard working, the sort of owner who gets up early and gets on with it. But something had been sitting at the back of their mind for a long time. A funny feeling that something in their accounts was […]
- [Buying a Van or New Kit? The Tax Relief Plumbing and Heating Businesses Keep Missing](https://togetherwecount.co.uk/capital-allowances-for-plumbers-vans-tools/): Buying a van, tools or kit? Here is the capital allowances tax relief plumbing and heating businesses can claim, plus the double cab pickup trap to avoid.
- [10 Common SOP Mistakes That Stop Plumbing and Heating Businesses Growing](https://togetherwecount.co.uk/sop-mistakes-plumbing-heating-business/): Documenting your processes but seeing no results? Here are 10 common SOP mistakes plumbing and heating businesses make, and how to put each one right.
- [Employment Law Changes for Heating Businesses: What to Sort Before 2027](https://togetherwecount.co.uk/employment-law-changes-heating-business-2027/): New sick pay rules, a longer tribunal window and unfair dismissal from six months. What plumbing and heating employers must sort before January 2027.
- [Companies House Identity Checks: What Every Plumbing and Heating Company Director Must Do Now](https://togetherwecount.co.uk/companies-house-identity-verification-directors/): Every UK company director must now verify their identity with Companies House. Here's what plumbing and heating business owners must do, and by when.
- [Getting Paid Faster: How Plumbing and Heating Businesses Get Money in the Door Sooner](https://togetherwecount.co.uk/getting-paid-faster-plumbing-heating/): Late-paying customers draining your cash? Here is how plumbing and heating businesses get paid faster with deposits, staged payments and the law.
- [Summer Work for Heating Engineers: How to Pivot When the Diary Goes Quiet](https://togetherwecount.co.uk/summer-work-heating-engineers-pivot-2/): Summer is quiet for heating engineers. Here is how to pivot into air conditioning, F-gas and outdoor kitchens, and keep cash coming in through the season.
- [Boiler Upgrade Scheme 2026: How to Turn the New £9,000 Grant Into Real Business, Not Just More Enquiries](https://togetherwecount.co.uk/boiler-upgrade-scheme-2026-9000-grant-plumbing-heating/): From 21 July 2026 the Boiler Upgrade Scheme pays £9,000 towards off-grid heat pumps. Here's how plumbing and heating businesses can turn the surge into real profit.
- [The Hidden Reason Your Best Summer Yet Might Leave You Short of Cash](https://togetherwecount.co.uk/the-hidden-reason-your-best-summer-yet-might-leave-you-short-of-cash/): June is one of the best months of the year for plumbing and heating business owners. The diary is full. Bigger installation jobs are flowing in. Turnover is up. On paper, business looks great. So why do so many plumbing business owners reach August or September and find the bank account doesn’t reflect all that work? The answer isn’t that they haven’t been working hard. It isn’t that business has been bad. It’s almost always a cashflow timing problem — and it’s one of the most predictable financial traps in the trade. Let me walk you through what’s happening and, more […]
- [HMRC Mileage Rate 2026: What the New 55p Rate Means for Your Trades Business](https://togetherwecount.co.uk/hmrc-mileage-rate-2026-what-the-new-55p-rate-means-for-your-trades-business/): From 6 April 2026, the HMRC business mileage rate for cars and vans increases from 45p to 55p per mile for the first 10,000 business miles in the tax year. Anything above 10,000 miles stays at 25p per mile. The change applies to both client mileage claims and any personal mileage you put through your business. You’ve just finished a long week. Three callouts in Doncaster, a boiler swap in Rotherham, a quick fix-and-fly job up in Barnsley, and a Friday afternoon collection from the merchants because the part you needed wasn’t on the van. You’ve put 380 miles on the […]
- [5% VAT on Construction Work: 25 Years On, Builders Still Get It Wrong](https://togetherwecount.co.uk/5-vat-on-construction-work-25-years-on-builders-still-get-it-wrong/): Quick Answer The 5% reduced rate of VAT applies to three specific types of residential construction work in the UK: converting a non-residential building into a home, renovating a property that has been empty for at least two years, and changing the number of dwellings in a building. If your builder charges you 20% VAT on this kind of work, you’re being overcharged. A Quiet Anniversary Most Builders Have Forgotten This May marks 25 years since Gordon Brown, then Chancellor, introduced the 5% reduced rate of VAT on certain construction services. A silver anniversary. Twenty-five years on the statute book. And […]
- [How to Build a Plumbing & Heating Business You Don't Work In — The Real Story Behind the 8 Steps](https://togetherwecount.co.uk/how-to-build-a-plumbing-heating-business-you-dont-work-in-the-real-story-behind-the-8-steps/): You’ve probably seen it. A post doing the rounds on social media — “How to Build a Business You Don’t Work In” — eight tidy little steps, bold text, probably a dramatic background. It gets shared thousands of times and for good reason: it speaks to something that every plumber, gas engineer, and heating contractor has felt at some point. That feeling when you’re the first one up, the last one home, the one answering the phone at 8pm on a Friday, quoting jobs at the weekend, ordering parts on your lunch break, and somehow also supposed to be running a […]
- [Finding Good Engineers: A Practical Guide for Heating Businesses](https://togetherwecount.co.uk/finding-good-engineers-a-practical-guide-for-heating-businesses/): If you run a heating business, there’s a good chance this question keeps you up at night: where do I find good engineers?It’s one of the most common frustrations I hear from heating business owners. You post on Indeed, you wait, you get a handful of CVs that go nowhere, and then you’re back to square one — short-staffed, turning down work, and watching your competitors grow while you tread water. Sound familiar?Let’s explore why the traditional routes often fall short, what actually works, and how to think clearly about the real cost of getting this wrong. Why Job Boards Rarely […]
- [Maximizing Profit with Optimal Pricing Strategies for Plumbing and Heating Businesses](https://togetherwecount.co.uk/maximizing-profit-with-optimal-pricing-strategies-for-plumbing-and-heating-businesses/): Pricing & Profitability By Together We Count  ·  2 min read  ·  For UK trade business owners Optimizing Your Plumbing Business: Pricing Strategies and Systems Pricing Strategies and Systems for Optimal Growth in the UK Plumbing Industry To thrive in the competitive plumbing industry, it’s essential to have a solid pricing strategy that not only covers your costs but also positions you as a trusted service provider. This guide will delve into effective pricing methods, key systems to implement, and how tools like Xero can streamline your financial processes. Understanding Your Costs: The Foundation of Pricing Pricing in the plumbing industry […]
- [Why Late Payments Are Silently Killing Your Plumbing Business — And What to Do About It](https://togetherwecount.co.uk/why-late-payments-are-silently-killing-your-plumbing-business-and-what-to-do-about-it/): You’ve done the job. The customer was happy. You left the site tidy, the boiler is running, the bathroom looks great. You sent the invoice the same evening. And then you waited. A week goes by. Then two. You send a polite follow-up. Another week passes. You chase again. By the time the money finally lands in your account — if it does at all — you’ve spent more time and energy chasing it than the job probably deserved. Sound familiar? You’re not alone. Late payment is one of the most damaging and least talked-about problems in the plumbing and heating […]
- [Why Every Plumbing and Heating Business Needs a Credit Control Policy (And What It Should Look Like)](https://togetherwecount.co.uk/why-every-plumbing-and-heating-business-needs-a-credit-control-policy-and-what-it-should-look-like/): Description: If you run a plumbing or heating business and you’re still chasing invoices without a proper system, this guide is for you. Learn what a credit control policy is, what it should include, and how to build one that actually gets you paid. Let me paint you a picture. You’ve just finished a two-day boiler installation. The job went well, the customer was happy, and you invoiced them the same afternoon. Seven days later — nothing. You send a reminder. Still nothing. Two weeks in, you’re on the phone chasing payment while simultaneously trying to price up a new job, […]
- [HMRC Business Travel Expenses: What Every Plumbing and Heating Business Owner Needs to Know](https://togetherwecount.co.uk/hmrc-business-travel-expenses-what-every-plumbing-and-heating-business-owner-needs-to-know/): Every pound counts in a plumbing or heating business. So if you’re not claiming every legitimate travel expense you’re entitled to, you’re leaving money on the table every single week. But here’s the thing: HMRC’s rules on business travel expenses are one of the most misunderstood areas in the trades. Get it wrong, and you’re either over-claiming — which puts you at risk if HMRC comes knocking — or you’re under-claiming, which means you’re paying more tax than you should. Let me explain what you actually need to know. The Difference Between Business Travel and Ordinary Commuting The starting point is […]
- [The UK Tax Year Ends in Three Weeks — What Every Plumbing Business Owner Needs to Do Right Now](https://togetherwecount.co.uk/the-uk-tax-year-ends-in-three-weeks-what-every-plumbing-business-owner-needs-to-do-right-now/): Three weeks from now, the UK tax year closes. For most plumbing and heating business owners, that date — 5 April 2026 — passes without much thought. And that’s a problem. Because the weeks between now and the end of the tax year are some of the most financially significant of your entire business calendar. What you do — or don’t do — between now and then could have a direct impact on your tax bill, your profit picture, and your financial standing for the year ahead. Let’s look at what you should actually be doing right now. Do You Know […]
- [Why Your Plumbing Business Could Be Turning Over £100,000 and Still Leaving You Broke](https://togetherwecount.co.uk/why-your-plumbing-business-could-be-turning-over-100000-and-still-leaving-you-broke/): The number on your invoices looks good. You’ve had a busy year. Work has been consistent. And yet, at the end of every month, you find yourself wondering where the money went. Sound familiar? You’re not alone — and you’re not failing. You’re just making the same pricing and margin mistake that catches out almost every plumbing and heating business owner at some point. Turnover is not the same as profit. And until you understand the difference, you can work yourself into the ground and still end up with nothing to show for it. Turnover Is Vanity. Profit Is Reality. The […]
- [What Is AI Bookkeeping? A Plain English Guide for Plumbing & Heating Businesses](https://togetherwecount.co.uk/what-is-ai-bookkeeping-plumbing-heating-businesses/): You’ve probably heard people banging on about AI lately. It’s everywhere — from the news to social media to your accountant’s newsletter. But when someone says “AI bookkeeping,” what does that actually mean for someone running a plumbing or heating business? Let me explain, because it’s a lot simpler than it sounds — and it could save you a fair chunk of money. Bookkeeping: The Quick Refresher Before we get into the AI side of things, let’s quickly remind ourselves what bookkeeping actually involves. At its core, bookkeeping is the recording and organising of every financial transaction your business makes. Every […]
- [The Financial Case for Becoming a Worcester/Vaillant Accredited Installer](https://togetherwecount.co.uk/accredited-installer-business-case/): You have seen it on every competitor’s van, website, and business card. Worcester Bosch Accredited Installer. Vaillant Advance. Heat Geek Elite. Those logos are everywhere in the heating industry, and there is a reason for that. But here is the question nobody seems to ask properly: does it actually make you money? Or is it just another cost that eats into your margins while making someone else’s brand look good? Let’s look at the numbers. Because if you are going to invest your time and money in manufacturer accreditations, you should know exactly what the return looks like before you sign […]
- [Electric Boilers and Heat Pumps: What the Transition Means for Your Business Finances](https://togetherwecount.co.uk/heat-pump-transition-business/): The heating industry is changing. Not overnight, and not in a way that should panic anyone, but the direction of travel is clear. Gas boilers are being phased out of new builds, heat pumps are being heavily subsidised, and the government is putting serious money behind the green energy transition. If you run a plumbing or heating business, this affects you. Not just in terms of the work you do day to day, but in how you plan your finances, invest in your business, and position yourself for the next decade. Let’s explore what the transition actually looks like, what it […]
- [Understanding Your Profit Margins: A Guide for Plumbing Business Owners](https://togetherwecount.co.uk/profit-margins-plumbing-business/): You are busy. The phone is ringing, the diary is full, and the van is out six days a week. So why does it feel like there is never enough money at the end of the month? This is the question I hear from plumbing and heating engineers more than almost any other. And the answer, nine times out of ten, is the same: you are confusing being busy with being profitable. They are not the same thing. Not even close. If you do not understand your profit margins, you are flying blind. You might be turning over £100,000 a year […]
- [Why Every Heating Business Needs a Specialist Accountant](https://togetherwecount.co.uk/specialist-accountant-heating-business/): You wouldn’t call out a general handyman to commission a boiler. So why trust your business finances to an accountant who doesn’t understand your trade? It’s a fair question, and one that most plumbing and heating business owners never think to ask. You find an accountant, hand over your receipts, get your tax return filed, and hope for the best. But “hope for the best” is not a financial strategy. And a generalist accountant — no matter how competent they are with standard bookkeeping — will almost certainly be leaving money on the table for your business. Let’s explore why that […]
- [Year-End Tax Planning for Plumbing & Heating Ltd Companies](https://togetherwecount.co.uk/year-end-tax-planning-plumber/): Here’s a truth that catches too many plumbing and heating business owners off guard: once your company’s year-end date passes, most of the best tax-saving opportunities disappear with it. The window closes. You’re left filing a return based on decisions you’ve already made — or didn’t make. If your limited company’s accounting year-end is approaching in the next few months, this is your guide to the smart moves you should be making right now. Why Does Year-End Planning Matter So Much? Your Corporation Tax bill is calculated on your company’s profit for the accounting period. Every legitimate expense, contribution, or write-off […]
- [How to Quote for Heat Pump Installations (And Actually Make Money)](https://togetherwecount.co.uk/quoting-heat-pump-installations/): Heat pumps are not coming. They are here. The government’s push to decarbonise home heating means air source heat pumps are quickly becoming mainstream. If you are a heating engineer who has not started quoting for them, your competitors are building a lead you will struggle to close. But here is the problem. Too many heating businesses are quoting heat pumps like boiler swaps. They look at the equipment cost, add a day’s labour, and send the quote. Then they wonder why the job took three days and the margin vanished. Heat pump installations are more complex and more profitable than […]
- [Employing Your First Team Member: A Financial Guide for Heating Businesses](https://togetherwecount.co.uk/employing-first-employee-heating/): You have been running flat out for months. The phone keeps ringing. Customers are waiting longer than they should. You are turning good work away because there simply are not enough hours in the day. So the thought creeps in: maybe it is time to take someone on. It is one of the biggest decisions you will make as a business owner. Get it right and you double your capacity, take on more profitable work, and start building something that does not depend entirely on you. Get it wrong and you end up with a wage bill you cannot sustain, admin […]
- [HMRC Investigation? What Every Heating Business Owner Needs to Know](https://togetherwecount.co.uk/hmrc-investigation-heating-business/): Few things land harder than an official letter from HMRC telling you they want to take a closer look at your tax affairs. Your stomach drops. Your mind races. Take a breath. An HMRC investigation does not automatically mean you’re in trouble. But it does mean you need to take the right steps, and quickly. This guide walks you through what to expect, why it might be happening, and what you can do right now to protect yourself and your business. Why HMRC Targets the Construction and Trades Sector Let’s get this out in the open straight away. If you run […]
- [Cloud Accounting for Plumbers: Why Spreadsheets Are Costing You Money](https://togetherwecount.co.uk/cloud-accounting-plumbers/): Be honest. Where are last month’s receipts right now? In a carrier bag behind the van seat? In a drawer in the kitchen? Scattered across three different pockets of three different jackets? If that sounds about right, you are not alone. Most plumbing and heating businesses we work with start in exactly the same place. Some keep a spreadsheet. Some keep a folder. Some keep nothing at all and hand their accountant a pile of bank statements once a year, hoping for the best. It works, sort of, until it doesn’t. And the truth is, that approach is costing you money […]
- [How the Boiler Upgrade Scheme Affects Your Tax Position](https://togetherwecount.co.uk/boiler-upgrade-scheme-tax/): The Boiler Upgrade Scheme is putting money on the table for homeowners switching to heat pumps. As a heating installer, that means more work, more opportunity, and a genuine reason to diversify beyond gas boilers. But here’s what most installers don’t think about until it’s too late: the BUS grant changes how your accounts look. It affects your turnover figure, your VAT position, and your cash flow. Get it wrong and you could end up with a surprise tax bill or an unexpected VAT registration. This guide breaks down exactly what the Boiler Upgrade Scheme means for your business finances. No […]
- [The Plumber's Guide to Dividends vs Salary: Keeping More of What You Earn](https://togetherwecount.co.uk/dividends-vs-salary-plumber/): You’ve done the hard work. You’ve built your plumbing or heating business, you’re turning a profit, and now you want to actually take some of that money home. But here’s the thing — how you take that money out of your limited company can mean the difference between keeping thousands more each year or handing it straight to HMRC. If you’re running a limited company and just paying yourself a flat salary every month, you’re almost certainly paying more tax than you need to. This isn’t a loophole. It isn’t dodgy. It’s the way the system is designed to work. You […]
- [Growing Your Heating Business From One Van to a Team: The Financial Roadmap](https://togetherwecount.co.uk/growing-heating-business-team/): Your diary is full. Your phone does not stop ringing. And you are quietly turning work away because there are only so many hours in a day. Sound familiar? Then you are at the tipping point — the moment where staying as a one-man band starts holding you back rather than keeping things simple. Growing a heating business from one van to a team is one of the biggest moves you will ever make. Get it right and you build something with real value. Get it wrong and you end up with more stress, more cost, and less money than before. […]
- [Cash Flow Management for Heating Businesses: Stop Living Job to Job](https://togetherwecount.co.uk/cash-flow-heating-business/): You finished last week with three boiler installs, a breakdown call-out, and a service. Your bank balance looked healthy on Friday. By Wednesday, the merchant account cleared, the van insurance came out, and HMRC took their direct debit. Now you are staring at your phone hoping someone else’s boiler breaks down before the weekend. Sound familiar? Most heating engineers live in this cycle. Money comes in, money goes out, and there is never quite enough left over to feel comfortable. This is not a sales problem. It is a cash flow problem. And it is fixable. Busy Does Not Mean Profitable […]
- [Tax Deductions Every Plumber Should Be Claiming (But Probably Isn't)](https://togetherwecount.co.uk/tax-deductions-plumber/): Here’s an uncomfortable truth. If you’re a self-employed plumber or heating engineer, you’re almost certainly paying more tax than you need to. Not because you’re doing anything wrong — but because you’re not claiming everything you’re entitled to. It’s not your fault. You’re busy running jobs, chasing payments, and keeping customers happy. Sitting down to figure out which expenses HMRC will and won’t allow is probably the last thing on your list. But that’s exactly how money slips through the cracks. Think of it this way. Every legitimate business expense you don’t claim is like leaving a £20 note on the […]
- [How to Set Up Recurring Revenue With Boiler Service Plans](https://togetherwecount.co.uk/boiler-service-plans-recurring-revenue/): Here is a question worth sitting with for a moment. What if a chunk of your income arrived every single month, whether the phone rang or not? For most plumbing and heating businesses, income is reactive. A boiler breaks, you get a call, you fix it, you invoice. When the calls dry up in summer, so does the cash. You end up riding a financial rollercoaster that makes it nearly impossible to plan ahead, hire confidently, or sleep properly. Boiler service plans change that equation entirely. They turn one-off customers into long-term clients, smooth out your cash flow, and give you […]
- [VAT for Plumbing Businesses: When to Register and How to Plan](https://togetherwecount.co.uk/vat-plumbing-businesses/): Let’s be honest. VAT is one of those things that makes most plumbers and heating engineers glaze over. It feels complicated, the penalties sound scary, and nobody ever explains it without burying you in jargon. But here’s the thing. VAT isn’t something that just happens to you. With a bit of understanding and some forward planning, it becomes a manageable part of running your business. Think of it like commissioning a boiler — there’s a process, you follow the steps, and it works. This guide walks you through everything you need to know about VAT as a plumbing or heating business […]
- [Sole Trader vs Limited Company for Heating Engineers: Which Is Right for You?](https://togetherwecount.co.uk/sole-trader-vs-limited-heating-engineers/): Sole Trader vs Limited Company for Heating Engineers: Which Is Right for You? It is one of the most common questions we hear from heating engineers and plumbers: “Should I go limited?” And the honest answer is that there is no single right answer. It depends entirely on your circumstances, your income, and where you want to take your business. Consider this: choosing your business structure is a bit like choosing between a combi boiler and a system boiler. Both do the job, but which one is right depends on the property, the demand, and the long-term plan. Get it wrong […]
- [How to Price Your Plumbing & Heating Jobs for Profit (Not Just Survival)](https://togetherwecount.co.uk/pricing-plumbing-heating-jobs/): There is a question I hear more often than any other from plumbing and heating engineers: “Am I charging enough?” The answer, almost every time, is no. Not even close. Pricing is the single biggest lever in your business. Get it wrong and you will work fifty-hour weeks, drive a van that is falling apart, and still wonder where all the money went. Get it right and the same number of jobs puts real profit in your pocket. This is not about ripping customers off. It is about understanding what your work actually costs, what it is genuinely worth, and quoting […]
- [Making Tax Digital for Heating Engineers: What You Need to Know Before April 2026](https://togetherwecount.co.uk/making-tax-digital-heating-engineers/): If you’re a heating engineer or plumber running your own business, you’ve probably heard the phrase “Making Tax Digital” bouncing around. Maybe your accountant mentioned it. Maybe you saw something on a trade forum. Maybe you’ve been quietly hoping it doesn’t apply to you. Here’s the honest truth: if you’re a sole trader earning over £50,000, it does apply to you, and the deadline is closer than you think. But don’t panic. Think of this like a boiler service — it’s much easier to deal with when you plan ahead rather than scrambling when something breaks down. Let’s walk through exactly […]
- [CIS for Plumbing & Heating Businesses: The Complete Guide](https://togetherwecount.co.uk/cis-plumbing-heating-guide/): If you run a plumbing or heating business, the Construction Industry Scheme probably affects you — even if you’ve never set foot on a building site. CIS catches out more trades businesses than almost any other piece of tax legislation. And the penalties for getting it wrong are not small. This guide breaks it all down in plain English. No accountancy waffle. Just what you need to know to keep your business on the right side of HMRC. What Is CIS and Why Should You Care? The Construction Industry Scheme is a set of HMRC rules that govern how payments are […]
- [Late VAT Registration and the Flat Rate Scheme — This Could Cost You More Than You Think](https://togetherwecount.co.uk/late-vat-registration-and-the-flat-rate-scheme-this-could-cost-you-more-than-you-think/): Most business owners in the trades think VAT is straightforward. Register, charge it, pay it. Job done. But what happens when you haven’t registered on time? That’s where things get very uncomfortable, very quickly. So, let’s dive into this. If your business has crossed the VAT threshold but you haven’t registered, or you’ve registered late, you need to read this carefully. Under the Value Added Tax Act (VATA) 1994 S77, HMRC has the power to issue a VAT assessment going back up to 20 years. I’ll say that again twenty years. That’s not a misprint. That’s a very long reach, and […]
- [17 Reports a Year: The Universal Credit and Making Tax Digital Anomaly Nobody's Talking About](https://togetherwecount.co.uk/17-reports-a-year-the-universal-credit-and-making-tax-digital-anomaly-nobodys-talking-about/): If you’re self-employed and claiming Universal Credit, you already know the monthly reporting grind. Every single month, you’re submitting your income and expenses to the Department for Work and Pensions, and each report has to land within 14 days of your assessment period ending. That’s 12 reports a year, just to keep your claim ticking over. Now let’s throw Making Tax Digital into the mix. Because that’s exactly what HM Revenue & Customs has done. If you’re wondering how Making Tax Digital affects Universal Credit claimants or whether you need MTD if you claim Universal Credit the answer may surprise you. […]
- [Every legal way to take money out of your limited company (without wasting it on tax)](https://togetherwecount.co.uk/every-legal-way-to-take-money-out-of-your-limited-company-without-wasting-it-on-tax/): If you run your business through a limited company, you’re likely paying tax twice, once inside the company, and once personally when you take the money out. That stings. You work hard, take risks, deal with endless admin, and still end up losing a big chunk to tax before you even get your hands on it. So, what can you do about it? In this blog, I’ll walk you through a practical, fully legal strategy that we use every day to help trades business owners (including loads of plumbing and heating firms) get more of their company profits in their back […]
- [What the 2025 Autumn Budget means for your plumbing and heating business](https://togetherwecount.co.uk/what-the-2025-autumn-budget-means-for-your-plumbing-and-heating-business/): What the 2025 Autumn Budget means for your plumbing and heating business As a busy plumbing and heating business owner, staying on top of tax and financial updates might not be high on your to-do list, but the Autumn Budget affects more than just numbers on a spreadsheet. It shapes how much tax you pay, how much profit you keep, and how smooth (or stressful) the next year of trading will be. So, what’s changed, and what does it mean for your business? We’ve broken it down into plain English, no fluff, no jargon, just what matters to you. Want to […]
- [Making Tax Digital for Income Tax Self-Assessment (ITSA): TWC has you covered](https://togetherwecount.co.uk/making-tax-digital-for-income-tax-self-assessment-itsa-twc-has-you-covered/): Making Tax Digital for Income Tax Self-Assessment (ITSA): TWC has you covered A quick refresher – what is Making Tax Digital for ITSA? Making Tax Digital (MTD) is HMRC’s ongoing programme to modernise the UK tax system. After its rollout for VAT, the focus has now shifted to Income Tax Self-Assessment (ITSA), particularly for sole traders and landlords. From April 2026, affected individuals will be expected to keep digital records, submit quarterly updates, and replace their annual Self-Assessment return with a final year-end declaration. It’s all about reducing mistakes – HMRC estimates around £5 billion is lost annually to avoidable errors, […]
- [What the new government grant means for plumbing and heating businesses – and how you can benefit](https://togetherwecount.co.uk/financial-advice-for-plumbing-businesses-key-practices-that-make-a-difference/): What the new government grant means for plumbing and heating businesses – and how you can benefit Big changes are coming to the Boiler Upgrade Scheme, and they’re about to open new doors for plumbing and heating businesses across England and Wales. The government has just added a fresh incentive that includes £2,500 towards air-to-air heat pumps – and this is more than just another energy scheme. It’s a smart move for your business. If you’re already working in plumbing and heating, this isn’t something to scroll past. This is your chance to step into a growing market, win more work, […]
- [How to take more holidays (without your plumbing business falling apart)](https://togetherwecount.co.uk/how-to-take-more-holidays-without-your-plumbing-business-falling-apart/): How to take more holidays (without your plumbing business falling apart) What’s stopping you from taking more holidays? Be honest. For most plumbing and heating business owners, the answer is simple: no systems. You might talk about being too busy, or say there’s never a good time. But deep down, it’s the fear that everything will grind to a halt if you’re not there. Because when everything depends on you – answering emails, approving quotes, dealing with customer issues, managing the team – there’s no such thing as a real break. The phone rings, engineers need answers, invoices need chasing, and […]
- [Why every plumbing and heating business needs a specialist virtual assistant (and where to find one)](https://togetherwecount.co.uk/why-every-plumbing-and-heating-business-needs-a-specialist-virtual-assistant-and-where-to-find-one/): Why every plumbing and heating business needs a specialist virtual assistant (and where to find one) When you’re running a busy plumbing and heating company, time is your most valuable asset, but it’s also the one thing you never seem to have enough of. You’re quoting jobs, managing a team, answering customer calls, keeping suppliers happy, chasing invoices, and that’s before you’ve even picked up a spanner. Sound familiar? This is exactly where Trade Business Support comes in. They’re not just another virtual assistant company; they’re specialists in the trades. And if you’re serious about systemising your business and freeing up […]
- [Why Payaca is becoming the go-to platform for renewable energy installers](https://togetherwecount.co.uk/why-payaca-is-becoming-the-go-to-platform-for-renewable-energy-installers/): Why Payaca is becoming the go-to platform for renewable energy installers If you’re running a plumbing, heating or renewables business in the UK and starting to expand into heat pumps, solar or EV chargers, you’ll know that juggling quotes, compliance, team scheduling, and customer communications can quickly turn into a nightmare. What if there was a single system that handled all of this, and made your business easier to run? That’s where Payaca steps in. Designed specifically for the UK renewable energy and property sector, Payaca is more than just another software platform. It’s a tool built with real tradespeople in […]
- [The simple tool helping UK plumbing and heating businesses get their time back](https://togetherwecount.co.uk/the-simple-tool-helping-uk-plumbing-and-heating-businesses-get-their-time-back/): The simple tool helping UK plumbing and heating businesses get their time back Running a plumbing or heating business means wearing many hats: engineer, manager, administrator, and sometimes even part-time IT support. And when you’re knee-deep in paperwork or chasing quotes, it’s easy to lose track of the job you want to be doing. That’s precisely why we’re excited to introduce you to Powered Now – a business that’s doing something clever to help the trade industry thrive. This is a tool that we genuinely believe every plumbing and heating business should be aware of. A better way to run your […]
- [How to reduce your fuel costs’](https://togetherwecount.co.uk/why-it-pays-to-let-someone-else-manage-your-fuel/): For most businesses in the plumbing and heating industry, fuel is a costly expense, but sadly, it is a necessary one. Sadly, if you’re using fuel cards & not monitoring the prices each week, it can be more costly than it needs to be. You see, fuel card companies have been leading hard-working businesses up the garden path for years. Hiking up prices. Slipping in ‘market adjustments & made-up fees.’ Charging you more – just because they can. And while you’re out running your business, working on jobs, chasing invoices, juggling staff and sorting the subsequent fire… They’re quietly rinsing your […]
- [Improve Your Quotes](https://togetherwecount.co.uk/improve-your-quotes/): I have recently critiqued some quotes with the aim to spot areas that can quickly be approved upon. The businesses whose quotes I critiqued have read or listen to ‘The Quote Handbook’ already, so it felt great to see my teachings had not fallen on deaf ears. There were so many pieces from my book that they had implemented already! Below I have stated some suggestions to further improve quotes: Have an opening paragraph.  Thank them for letting you quote for the job. Make it personal. Grammar!  When quoting for work, grammar must be correct. This is because the quote sets […]
- [Traffic Lights](https://togetherwecount.co.uk/traffic-lights/): Let’s face it, business is a struggle at the minute for any plumbing and heating firm. You might have full order books but staff could be jumping ship for pay rises in other businesses. You might have to pay recruitment fees to recruit new engineers and then there’s the cost of training them and getting them installed in your business. Fuel prices are increasing, Bounce Back Loan repayments are in full swing all coupled with customers taking longer to pay because everyone else is feeling the pinch. All of these can have a negative impact on your cash flow. So, what […]
- [Paying Yourself as a Limited Company](https://togetherwecount.co.uk/paying-yourself-as-a-limited-company/): It is often tax-efficient to trade as a limited company as opposed to a sole trader or partnership. This is because the tax rates on dividends and profit tends to be lower compared to national insurance and PAYE. A lot of people choose to trade as a limited company where they own a share of the limited company, i.e. be a shareholder* and they would be the director** of the limited company.This article is going to explore effective ways of paying a shareholder and director from a limited company. 1. Salary – The most common and obvious route is to pay yourself […]
- [Guarantees in Your Plumbing and Heating Business](https://togetherwecount.co.uk/guarantees-in-your-plumbing-and-heating-business/): Let’s face it the P&H industry is a crowded sector. There are loads of firms all competing for business. This could lead some businesses to cut prices, slack on services and offer inferior boiler or part options just to win jobs and sadly complete on price. This could be an unfortunate race to the bottom, where business owners are squeezed on prices through cutting profit margins. Customers are left ‘unwooed’ by the experience and firms don’t fully engage with customers to form long-lasting relationships which complement repeat custom. Instead of promoting your business as a cheap, friendly local firm, let’s explore […]
- [How do you Like Your Bread](https://togetherwecount.co.uk/how-do-you-like-your-bread/): Next time you fancy a sandwich and need to buy a loaf of bread, think about the multitude of options available to you. The shop to buy the loaf from (supermarket, bakery, corner shop), the size of the loaf, the freshness, the ingredients or type of loaf, the shelf life, the brand, the abundance of choice we are blessed with is extensive. The abundance of choice is the same for loads of everyday items and services. We as a society are used to choice, options, variety, we like to buy based on our current budgets, lifestyle, requirements and perceived value. You […]
- [Business Expenditure Explained](https://togetherwecount.co.uk/business-expenditure-explained/): In brief, a business is made up of income and expenditure, assets and liabilities. Income is everything you receive, everything you sell and the money you get from your customers. The expenditure is everything that leaves the business. Expenses, payments etc. For a plumbing and heating business, there are loads of expenses or outgoings which are required to have a business that runs effectively. A lot of people choose to do their bookkeeping in-house, as opposed to using a skilled and experienced bookkeeper. If you choose to complete your bookkeeping yourself, it is very important that you categorise your expenditure correctly, […]
- [Calculating Salary](https://togetherwecount.co.uk/calculating-salary/): Have you been thinking about employing a member of staff?  Perhaps it’s your first time. Maybe you have been a sole trader until now but the work keeps on coming and you need the extra help. Or maybe you’re a seasoned employer considering creating a new role within your business. Whatever your circumstances, there is a lot to consider. You need to take your time to consider the true cost to the business. Firstly, there is their salary. No doubt you want to be paying your staff a fair wage for the work they are doing. After all, if they can […]
- [Get Your Credit in Control](https://togetherwecount.co.uk/get-your-credit-in-control/): The UK economy is ever-changing. We are experiencing high rates of inflation, which the government has reacted to by increasing interest rates. Because of this, people may have less disposable income, due to borrowing payments increasing. This may result in households spending less on luxuries, instead, they are prioritising essential spending. This shift in spending habits is likely to continue in the future as people become more mindful of their finances. In short, credit control is the practice of making sure your customers don’t take too long to pay you.  I feel that reactive spending on plumbing and heating is not a luxury, […]
- [A Poor Quote Experience](https://togetherwecount.co.uk/a-poor-quote-experience/): I’m in the process of looking for tradespeople because I need a new bathroom. My shower’s leaking due to a cracked valve. I saw this as a good opportunity to upgrade the entire suite bathroom. The gas engineer I use regularly doesn’t do bathrooms so he recommended someone. The contractor came round at the agreed time. He was prompt, courteous and thorough. He then said, “I’ll follow up with a quote”. I have received a quote. A WhatsApp message saying: Cost for new bathroom suite, labour only: £3,600 (inc electrician)Materials: Customer to decide and purchase. I need to pick this apart! […]
- [How to Wow Your Clients](https://togetherwecount.co.uk/how-to-wow-your-clients/): There’s no doubt that providing great customer service is one of the best ways to set your business apart from the competition and build long-lasting relationships with clients. But what does it take to provide truly exceptional service? Look after your existing customers In any business, it costs money to acquire new customers. Plumbing and heating businesses are no different. In order to get new business, you have to spend money on advertising and marketing. You also have to spend time and energy cultivating relationships with potential clients. Once you’ve finally landed a new customer, you then have to put in […]
- [10 Bits of Advice for any Plumbing and Heating Business](https://togetherwecount.co.uk/10-bits-of-advice-for-any-plumbing-and-heating-business/): Running a plumbing and heating business is hard. Together We Count are fortunate to look after the accounting function for plumbing and heating businesses of all shapes and sizes. Over the years we have identified a few key traits that separate the men from the boys or ladies from the girls. I’ve written this blog to provide you with exactly what these key traits are. We are sharing this information so you can not only learn from what we have seen works wonders but also so you can develop your business. The key traits are mainly tips for plumbing and heating businesses, but […]
- [Key Performance Indicators - KPI](https://togetherwecount.co.uk/key-performance-indicators-kpi/): What are KPIs? KPI stands for Key Performance Indicators and they are exactly what they say on the tin. They are key metrics of information which indicate how your business is performing. KPIs should be used by business owners to regularly assess how their business is performing. KPIs don’t need to be complicated. In fact – the simpler the better. The key to success when using KPIs is carefully selecting the metrics that are most relevant to a specific company’s goals. What do you want to achieve? Increased turnover? New customers? More five-star reviews? Convert more quotes? You could use information […]
- [As a Café, What VAT do I Need to Pay?](https://togetherwecount.co.uk/as-a-cafe-what-vat-do-i-need-to-pay/): Any Café with any area set aside for the consumption of food by customers, supplying food or drink to be consumed in the Café, or any additional food consumption area (for example chairs on the pavement outside your café), will have to pay the Standard Rate of VAT on the food and drink sold for that purpose. What if I also sell cold food to be eaten as take away by the customer?You can apportion your sales of cold food between those consumed on the premises (standard-rated) and those taken-away (zero-rated).If you are unable to ascertain the correct liability at the […]
- [When Should I Employ Someone](https://togetherwecount.co.uk/when-should-i-employ-someone/): I often get asked the question, “when should I employ someone in my plumbing and heating business?” Frankly, it’s not easy to answer, but hopefully what I’m about to explain in this blog will give you something to work from. “There is no point employing someone if it’s not going to be profitable.” First of all, see your business in £100,000 income blocks per year. Broken down monthly £100,000 is £8300 per month. Whenever you’ve got £8300 of recurring labour, month on month, work on your order books, quotes accepted, services booked in, renovation started etc, that would be the time to then seek and employ a new engineer. […]
- [Annual Client Satisfaction Survey Report 2023](https://togetherwecount.co.uk/annual-client-satisfaction-survey-report-2023/): We would like to thank all our clients who took the time to complete our annual satisfaction survey. Your feedback is invaluable to us, and it helps us to improve our services continually. As a token of our appreciation, we will be making donations to Sheffield Boxing Club, St Barnabus House Hospice, and Just One Tree. Survey Results: Overall, the results of the survey were positive, with an average satisfaction score of 4.8 out of 5. This indicates that the majority of our clients are satisfied with the services we provide. We asked clients how long they have been with us, and 44% […]
- [Boiler Sales Toolkit](https://togetherwecount.co.uk/boiler-sales-toolkit/): Just imagine…  What could that do for your business?  What could this knowledge do for YOU, a business owner?  If you’re looking to sell more boilers you CANNOT MISS THIS OPPORTUNITY!  This is for you if…  Are you “winging” your boiler sales and looking for a KILLER sales script?  Well, we’ve decided to take everything we’ve used to successfully to help boiler businesses grow – all the designs, assets, blog posts, Ad copy, ad offers, targeting – basically  EVERYTHING WE USE as part of a predictable boiler lead generation.  We’ve bundled it up into one unique portal called The Boiler Sales […]
- [Harnessing VAT Reductions](https://togetherwecount.co.uk/harnessing-vat-reductions/): Today, sustainability isn’t just a buzzword; it’s a necessity that has increasingly shaped our business landscapes, our technologies, and our ways of life. In the UK, this shift towards sustainable practices is being further catalysed by favourable regulations. One such opportunity, specifically for businesses in the plumbing and heating industry, is the reduced Value Added Tax (VAT) rates as defined by Her Majesty’s Revenue and Customs (HMRC). These VAT reductions, available on certain energy-saving goods and services, open doors for plumbing and heating businesses to explore cost savings while contributing to a more sustainable future. But how does this work in […]
- [Specialised Accounting and Systemisation](https://togetherwecount.co.uk/specialised-accounting-and-systemisation/): Navigating the financial intricacies of the plumbing and heating industry can be complex, but with the right guidance and tailored strategies, it’s a task that can be seamlessly managed. At Together We Count Limited, we’re more than just accountants – we’re your strategic partners in business growth and systemisation. A Deep Dive into Your Industry Mastering any business’s financial landscape starts with understanding its industry’s nuances. Our specialisation in the plumbing and heating industry has given us invaluable insights into the unique challenges and opportunities inherent to the trade. I’ve dedicated my career to mastering these complexities, and my book, “The […]
- [Starting on the Right Foot](https://togetherwecount.co.uk/starting-on-the-right-foot/): As a skilled heating engineer, you may dream of leveraging your expertise and passion to start your own business one day. While technical know-how is undoubtedly essential, there is more to running a business than being good on the tools. An aspect often overlooked is systemisation. Implementing streamlined processes right from the start can be a game-changer for your new venture. This blog post explores why budding entrepreneurs in the plumbing an heating industry should embrace systemisation from day one and how it can benefit their businesses. What is Systemisation and Why Does it Matter? Systemisation involves standardising and documenting all […]
- [Systemisation: A Game Changer for Plumbing and Heating Businesses](https://togetherwecount.co.uk/systemisation-a-game-changer-for-plumbing-and-heating-businesses/): I firmly believe in the power of systems. In order for a business to operate smoothly and prevent the owner from experiencing burnout, it is essential to have well-documented procedures for the recurring tasks that are integral to the business. By relying on these systems rather than individual people, we can ensure consistent performance and mitigate risks. This is not to undermine the significance of individuals, as they play a crucial role in the overall success of the business. However, relying solely on one person to fulfil a critical task can create vulnerabilities. What if that person falls ill or goes […]
- [Talking to Aaron about The Quote Handbook](https://togetherwecount.co.uk/talking-to-aaron-about-the-quote-handbook/): The TWC team recently sat down with Aaron, the author of “The Quote Handbook – Essential Steps to Building the Perfect Boiler Quote.” Our probing questions led to an enlightening conversation about his work, insights into the plumbing and heating industry, and the strategies he has laid out for business owners. Here’s how the conversation went: 1. What inspired you to write a book specifically for plumbing and heating business owners? Through my work as an accountant, working closely with many plumbing and heating business owners, I recognised that many in the trade were struggling with the quotation process, and there […]
- [Beyond the Wrench](https://togetherwecount.co.uk/beyond-the-wrench/): When considering the nitty-gritty of the plumbing and heating sector, from dealing with leaky taps to installing state-of-the-art heating systems, a plumber’s success hinges on more than just the wrenches and pipes. There’s an entire backstage of business operations that need to be seamlessly managed. And that’s where the ingenious concept of Business in a Box (BIAB) comes into play. Just like you wouldn’t use a hammer to tighten a valve, you shouldn’t expect your basic spreadsheet to handle all your business needs. We’re talking about the juggling act that is documenting systems, and processes, having templates at your fingertips, recruiting […]
- [UK Tax Rules on Christmas Party Expenses: Clarifying the £150 Limit](https://togetherwecount.co.uk/uk-tax-rules-on-christmas-party-expenses-clarifying-the-150-limit/): As the festive season rolls in, it’s an opportune time for UK businesses to plan their Christmas parties. However, it’s equally important to be savvy about the specific tax rules that apply to these celebrations. A key aspect of this is understanding the £150 per head limit for staff parties and how it interacts with tax regulations. This limit isn’t an allowance but a threshold; crossing it by even a small margin makes the entire cost taxable. Keeping this in mind ensures you’re making the most of tax benefits while celebrating the year’s successes. The £150 Per Head Limit Explained: This […]
- [Communication is Key](https://togetherwecount.co.uk/communication-is-key/): Together We Count want to help your business thrive, so please let us know what is coming up in the next month, quarter or year. We feel that communication is key, therefore, so we can give you a proactive service please let us know about your up and coming personal and business financial plans. Often, if you tell us about something after the event has taken place it’s too late for us to give you advice. Over the coming months there may be developments in your business or personal affairs where, if you tell us about them in advance, we may […]
- [Your Money is Not Your Money!](https://togetherwecount.co.uk/your-money-is-not-your-money/): In the bustling world of plumbing and heating businesses, a crucial lesson that can’t be overstated is the importance of prudent financial management. The essence of business isn’t just in making money but in keeping it too, and sometimes, that means recognising that not all the money in your business account is there for the taking. Suppliers, services, and yes, the ever-present taxman, all have a stake in your hard-earned revenue. So, how does one navigate this complex financial landscape without getting lost in the numbers? It’s simpler than you might think, and it all starts with a bit of organisation […]
- [When to Become VAT Registered](https://togetherwecount.co.uk/when-to-become-vat-registered/): For a Plumbing and Heating Business Firstly it’s important to know that VAT stands for Value Added Tax. It’s a type of consumption tax that is applied to the cost of goods and services at each stage of production, distribution, and sale to the end consumer. If you’re in the UK, you’ll see VAT added on to the price of most things you buy. Businesses are required to register for VAT if their VAT-liable turnover exceeds £90,000 within any rolling 12-month period. This means your financial assessment could span from 15th March one year to 14th March the following year, or […]
- [Satisfaction Survey Results 2024](https://togetherwecount.co.uk/satisfaction-survey-results-2024/): Celebrating Our Journey Together: Insights from Our Latest Client Satisfaction Survey At Together We Count, we believe in the power of partnership and the value of your feedback. That’s why we recently conducted a client satisfaction survey to hear directly from you—our valued clients—about how we are doing and where we can improve. We are excited to share these results and discuss how we plan to use this feedback to enhance our services. Survey Highlights: Our recent survey returned some exceptional results that we are eager to share: Learning and Adapting: Your feedback serves as a crucial tool for our continuous improvement. It’s […]
- [Boost Your Business Efficiency](https://togetherwecount.co.uk/boost-your-business-efficiency/): At Together We Count, we understand how essential the right tools and resources are for streamlining your business operations. This month, we’re thrilled to introduce five valuable resources designed to enhance your strategic planning, leadership, and administrative efficiency. Let’s dive into what we’re offering and how these resources can benefit your organisation. Let’s face it, setting clear and achievable goals is a cornerstone of business success. Our SMART Goals resource guides you through defining Specific, Measurable, Achievable, Relevant, and Time-bound objectives. You’ll find a detailed explanation of the SMART acronym and a template to help you set and track your goals […]
- [Grants for Heat Pumps](https://togetherwecount.co.uk/grants-for-heat-pumps/): As the world moves towards greener energy solutions, the Boiler Upgrade Scheme (BUS) provides essential support for installing heat pumps and biomass boilers in homes and non-domestic buildings across England and Wales. This initiative offers substantial capital grants to encourage the adoption of environmentally friendly heating systems, helping both property owners and installers transition to sustainable energy sources. In this blog, we’ll explore the specifics of the BUS grants, the application process, and the correct accounting treatment for these grants. Understanding the Boiler Upgrade Scheme (BUS) The BUS offers varying grant values based on the type of heating system installed: Air […]
- [Understanding the Construction Industry Scheme (CIS) for Heating and Plumbing Businesses](https://togetherwecount.co.uk/understanding-the-construction-industry-scheme-cis-for-heating-and-plumbing-businesses/): As a heating and plumbing business, navigating the complexities of the Construction Industry Scheme (CIS) is essential to ensure compliance and avoid potential penalties. This guide aims to help you understand key components of CIS, including the definition of a subcontractor, the verification process with HMRC, the basics of the domestic reverse charge, and the importance of verifying subcontractors before making any payments. What is a Subcontractor under CIS? A subcontractor is any individual or business hired to carry out construction work for a contractor. They are self-employed, meaning they run their own business and are responsible for its success or […]
- [Directors Loan Account](https://togetherwecount.co.uk/directors-loan-account/): Navigating the intricacies of a Director’s Loan Account or Directors Current Account (DLA / DCA) is essential for anyone in a managerial or financial role within a company. Note, a sole trader does not have a DLA. The DLA is more than just a record of loans between a director and the company; it encapsulates a variety of financial interactions and has implications for both taxation and company accounts. Understanding how salaries and dividends relate to the DLA and the importance of maintaining sound accounting records to ensure a balanced DLA is critical. What is a Director’s Loan Account? A DLA […]
- [Transitioning from a sole trader to a limited company](https://togetherwecount.co.uk/transitioning-from-a-sole-trader-to-a-limited-company/): As you embark on the journey of transitioning from a sole trader to a limited company there are several critical steps you must take to ensure a smooth transition and legal compliance. This transformation involves not only a change in your business structure but also shifts in financial and tax responsibilities, reporting obligations, and potentially, business relationships. The following list of tasks provides a roadmap to navigate through this process, aimed at setting your new limited company on the path to success. List of Tasks to Complete Together We Count can assist you with most of the admin involved with setting […]
- [Streamline Your Payments with GoCardless](https://togetherwecount.co.uk/streamline-your-payments-with-gocardless/): If there’s one piece of advice I’ve often shared, it’s this: make it easy for your customers to pay you. For plumbing and heating businesses, juggling payments, invoices, and cash flow can eat up valuable time. That’s why I wanted to share a tool that some of my clients have found really useful – GoCardless. If you’re looking for a way to simplify how you get paid – especially for regular maintenance contracts or ongoing service plans – GoCardless is worth a look. Why Consider GoCardless? GoCardless automates the process of collecting payments directly from your customers via Direct Debit, meaning fewer headaches […]
- [Mastering Delegation for Your Plumbing and Heating Business](https://togetherwecount.co.uk/mastering-delegation-for-your-plumbing-and-heating-business/): Running a plumbing and heating business often means juggling multiple responsibilities—managing client relationships, overseeing staff, handling finances, and providing top-notch service. It’s easy to feel like everything rests on your shoulders, but that mindset can hinder growth and lead to burnout. The solution? Effective delegation. Delegation is not just about assigning tasks; it’s about freeing yourself to focus on what truly matters while empowering your team to take on more responsibility. Here’s how to make delegation work for your business. Building a Culture of Responsibility One of the biggest obstacles to delegation is the belief that “if I don’t do it, […]
- [Managing Your Plumbing Business Finances](https://togetherwecount.co.uk/managing-your-plumbing-business-finances/): Running a plumbing and heating business can often feel like a balancing act—juggling jobs, managing your team, keeping customers happy, and then there’s the financial side of things. It’s easy for the financial management part to fall behind amidst the daily hustle, but understanding your numbers is what will give you control and help your business thrive. Let’s dive into how you can get a grip on your finances to steer your business in the right direction. Identify the Real Issue: Profit vs. Cash Flow If you’re struggling with finances, the first step is to figure out exactly what’s going wrong. […]
- [Tackling the Biggest Financial Challenges in the Plumbing and Heating Industry](https://togetherwecount.co.uk/tackling-the-biggest-financial-challenges-in-the-plumbing-and-heating-industry/): Running a plumbing and heating business can be demanding, especially when financial challenges seem to rear their head just as things start to pick up. If you’re feeling the pressure from unexpected VAT bills or struggling with quieter periods, you’re not alone. Today, we’ll dig into some of the most common financial struggles that plumbing and heating businesses face—and explore practical ways to overcome them. The Challenge of Seasonality Let’s face it, seasonality is one of the biggest hurdles in this industry. As we speak in Autumn, we’ve just come out of the summer months—July and August are usually quieter for […]
- [Why Your Plumbing and Heating Business Needs Both a Bookkeeper and a Finance Director](https://togetherwecount.co.uk/why-your-plumbing-and-heating-business-needs-both-a-bookkeeper-and-a-finance-director/): Running a successful plumbing and heating business is about more than just getting jobs done efficiently—it’s about ensuring your finances are managed effectively so you can grow and thrive. This is where having the right people in place to manage your accounts can make all the difference. Whether you’re juggling the day-to-day tasks or strategising for the future, understanding the difference between a bookkeeper and a finance director can transform your business operations and profitability. Bookkeeper vs Finance Director: Understanding Their Roles You might think that managing finances in a small to medium-sized plumbing and heating business only requires a bookkeeper. […]
- [Understanding Costs: A Key to Making Your Plumbing Business Lean and Profitable](https://togetherwecount.co.uk/understanding-costs-a-key-to-making-your-plumbing-business-lean-and-profitable/): Running a successful plumbing and heating business isn’t just about hard work—it’s about working smart. If you’ve got your finger on the pulse, you’ll know your business inside out. The goal? To be lean—cutting out the fat, meaning no inefficiencies, no waste, and no leakages. A lean business is a profitable business, and having control over your costs is at the heart of achieving that. Today, we’re diving into understanding the different types of costs within your business. If you grasp these concepts, you’ll be in a better position to maximise profits and ensure every penny is spent wisely. Let’s explore […]
- [Mark-Up vs Margin: Avoiding Common Profitability Pitfalls](https://togetherwecount.co.uk/mark-up-vs-margin-avoiding-common-profitability-pitfalls/): Running a plumbing and heating business is challenging—balancing client needs, managing team members, and trying to grow your business all while keeping your finances in check. It’s all too easy to overlook key concepts that impact your bottom line. One such concept is understanding the difference between mark-up and margin. It sounds simple, but the misunderstanding between the two can lead to costly mistakes in pricing and profit planning. Let’s get clear on what each term means and why it’s key to your profitability. Mark-Up vs Margin: Breaking It Down Imagine you’re pricing a pump for a job—a common item in […]
- [What Sets Together We Count Apart from Other Accounting Firms?](https://togetherwecount.co.uk/what-sets-together-we-count-apart-from-other-accounting-firms/): Running a plumbing and heating business isn’t easy—there are countless demands, from managing your team and keeping clients happy to staying on top of regulations and finances. And if there’s one thing that adds a heavy load, it’s keeping track of all those taxes and making sure every penny is accounted for. But that’s where Together We Count steps in. We do more than crunch numbers; we help business owners truly understand their finances and plan for a brighter, more organised future. Getting Ahead of Tax Liabilities At Together We Count, we take a proactive approach to accounting because we understand […]
- [Understanding ICO: Why the Data Protection Fee Matters for Your Business](https://togetherwecount.co.uk/understanding-ico-why-the-data-protection-fee-matters-for-your-business/): Running a small business in the UK comes with plenty of responsibilities, and staying on the right side of data protection rules is one of them. Enter the Information Commissioner’s Office (ICO)—the organisation responsible for ensuring that businesses handle personal data responsibly and securely. If your business processes personal information, you might need to pay the ICO’s Data Protection Fee. Here’s a simple guide to understanding what it is, who needs to pay, and why it’s important for your business. What Is the ICO Data Protection Fee? Think of the ICO Data Protection Fee as a small annual contribution that helps […]
- [Building Bridges: The Relationship Between Together We Count and Together We Build](https://togetherwecount.co.uk/building-bridges-the-relationship-between-together-we-count-and-together-we-build/): At Together We Count, we’re not just accountants for the plumbing and heating industry; we’re your partners in building a thriving business. As part of our ongoing mission to support you beyond your numbers, we’ve created Together We Build (TWB) – a sister company that extends our expertise through actionable resources and tools tailored for plumbing and heating professionals. While Together We Count focuses on the financial health of your business, Together We Build provides tools that help you streamline your operations, improve efficiency, and maximise profitability. From our Business in a Box subscription service to Aaron McLeish’s best books, such as The Quote Handbook and the upcoming The Systems Handbook, TWB is […]

## Pages

- [AI Bookkeeping for Plumbing & Heating Businesses](https://togetherwecount.co.uk/our-services/ai-bookkeeping-for-plumbing-heating-businesses/): AI Bookkeeping Home / AI Bookkeeping We’re not following the future of bookkeeping — we’re building it Running a plumbing or heating business means your time is precious. The last thing you need is to spend your evenings squinting at bank statements or chasing your bookkeeper for an update that should have been done last week. At Together We Count, we’ve been watching how technology is evolving, and we’ve invested heavily in making sure our service keeps pace with it. The result? We’re proud to introduce our AI Bookkeeping Service — a smarter, more efficient way to keep your business finances […]
- [Accountants for Plumbing & Heating Businesses](https://togetherwecount.co.uk/accountants-for-plumbing-heating-businesses/): An Accountant Who Actually Understands Plumbing & Heating Businesses You didn’t get into the trade to spend your evenings buried in spreadsheets. We handle the CIS, VAT, and MTD headaches so you can focus on what you’re good at — keeping people warm. Book Your Free Financial Health Check Why Your Plumbing or Heating Business Needs a Specialist Accountant A general accountant can file your return. But do they know the difference between a Gas Safe registration and a Worcester Bosch accreditation? Do they understand why your cash flow looks completely different in August compared to January? Your trade has its […]
- [Reducing your VAT bill](https://togetherwecount.co.uk/reducing-vat-bill-working-energy-saving-materials/): Reducing your VAT bill: Working with energy-saving materials Home / Reducing your VAT bill Are you a builder, plumber, renewables engineer or gas engineer or another installer of energy saving materials? This article will help you understand the basics of how the reduced rate of VAT could apply to you, your business and your customers! Many people aren’t aware that if they are installing energy-saving materials they may be reduced-rated for VAT purposes, even if the installation is granted funded! However, this tax saving rule only applies to installations, not supply- you must be putting in place energy-saving materials, usually by […]
- [Welcome ](https://togetherwecount.co.uk/welcome/): Welcome You may have stumbled across us if you have a business or even if you are thinking of starting a business. But what is a business? Why have you started this journey? What is it all for? What is your passion or calling? TWC likes to get to the heart of the individual behind the business. What makes you tick? What makes you get up every day to do the things you do to ensure that the business keeps beating? Once we understand the individual, their specific needs and future dreams, their bucket list, we can then dive into the […]
- [Join the Team](https://togetherwecount.co.uk/join-the-team/): Join the Team We’re Hiring! Our plumbing and heating industry-specialised firm is seeking experienced and detail-oriented accountants and bookkeepers to join our growing team. As a member of our team, you’ll have the opportunity to work with a variety of clients and contribute to the growth and success of their businesses. The ideal candidate will have: Experience and or qualified in accounting or a related field Experience in bookkeeping, financial reporting, and tax preparation Strong analytical and problem-solving skills Excellent communication and interpersonal skills Proficiency in accounting software (we are a Xero only practice) A passion for working with clients in […]
- [The Quote Checklist](https://togetherwecount.co.uk/the-quote-checklist/): The Quote Checklist The Quote Checklist Are you stressed and overworked? Do you have a cash-flow problem? Do you wish customers paid more and valued your work? If you’ve answered ‘yes’ to any of these questions then The Quote Checklist is for you! Find out how you can win more work, charge higher prices and gain greater financial success in your plumbing and heating business. The Quote Checklist includes: 12 essential steps to building the perfect boiler quote. Top tips and techniques used by the UK’s leading plumbing and heating businesses to maximise your success now and in the future. Details […]
- [Contact Us](https://togetherwecount.co.uk/contact-us/): Contact Us Home / Contact Us Contact Information Mail Us info@togetherwecount.co.uk Call Us 0114 4000 119 01273 569 088​ Website togetherwecount.co.uk Get in Touch with Us If you’re looking for reliable and professional accounting services, please don’t hesitate to get in touch with us. You can expect a response within 2 business days. Who we work with We are a Sheffield-based firm working with plumbing, heating and trade businesses across the UK. Most of our clients are owner-managed businesses between one van and 50 engineers. If that sounds like you, we already know your world: CIS, van finance, materials on account, […]
- [Testimonials](https://togetherwecount.co.uk/testimonials/): Testimonials See what others have to say about Together We Count… Always very helpful with fast and knowledgeable advice Liam Allen Carpenter Professionalism, Responsiveness, Value. Maxine Hagfalk Electrician Excellent service from start to finish. Ryan Mitchell Air Conditioning Engineer Got recommend to use Aaron to submit my tax return great communication all the way through the process and always kept me informed with what was going on will always use Aaron now for all my accounts and would highly recommend them. Stef Leach Plumber and Gas Engineer Aaron and the team are highly recommended. He completed my tax return, clearly explaining […]
- [Pricing](https://togetherwecount.co.uk/pricing/): Pricing Home / Pricing What would you say if a restaurant asked you to pay more for a well-done steak than a rare one? You wouldn’t be happy being asked to pay more in a restaurant for a well-done steak because it takes the chef longer to cook than a rare one, would you? And you wouldn’t be happy being told that the same restaurant can’t tell you how much your meal is going to cost until after you’ve eaten it, would you? And yet that is exactly how professionals have traditionally priced their work. After the event. And based on […]
- [Client Resources](https://togetherwecount.co.uk/our-services/client-resources/): Client Resources Home / Client Resources Free guides and resources Everything on this page is free to download and written for owner-managed trade businesses. No sign-up, no sales call afterwards. Take what is useful. TWC Services: one page on everything we do and what each service is for. Payroll Brochure / Payroll and Pensions Brochure / Payroll System: how our payroll works, what auto-enrolment means for your team, and what you need to hand over each month. Benchmarking: how your margins, pricing and overheads compare with other plumbing and heating businesses, and how to read a benchmark report. Incorporation Brochure / […]
- [Hospitality](https://togetherwecount.co.uk/our-services/hospitality/): Hospitality Home / Hospitality Here at Together We Count we have a special interest in the hospitality sector. This comes from the fact that Aaron, our director, co-owns an award-winning bar in central Brighton (https://www.goldenpineapple.party/). His first-hand experience of the hospitality sector means that we are able to offer support by giving not only our tax and business advice, but by sharing our knowledge gained from personal experience, making the service as authentic as can be.Some of our existing clients include pubs, restaurants, café’s, bars, pop-up restaurants, even breweries. On top of all the services you would expect from an accountant, […]
- [Partners and Affiliates](https://togetherwecount.co.uk/our-services/partners-and-affiliates/): Partners and Affiliates Home / Partners and Affiliates Xero Accounts Xero is the UK’s leading on-line accounting software for small businesses which can manage invoicing, bank reconciliation, and bookkeeping plus more with the add-on store. It can be accessed from any device, anytime and anywhere as it is a cloud based accounting solution, which allows you to keep your records on track when you have the time. The software can eliminate the need to provide us with bank statements, sales invoices and receipts. All we need to do is to log in and access your accounts data and information as required. […]
- [Business in a Box](https://togetherwecount.co.uk/our-services/business-in-a-box/): Business in a Box​ Home / Business in a Box​ Imagine being able to run your business with little-to-no effort on your part. That’s the dream, right? If you’re a plumbing and heating business owner, there’s a good chance you’re spending more time working than you want to. In fact, UK small business owners work over 2000 hours of overtime per year (source XLN.co.uk). Not what you had in mind when you started out I’m sure. When you’re constantly feeling overwhelmed and overworked, it can start to take a toll on your health and wellbeing. And it’s not just your own […]
- [Business Advisory](https://togetherwecount.co.uk/our-services/business-advisory/): Business Advisory Home / Business Advisory The words ‘business advisory’ gets thrown about a lot in the world of business, but often it’s not explained. What is it? What does it mean? What can it do for your business? At Together We Count, we like to describe business advisory simply as getting from A to B. ‘A’ is where you are now. We find out where you are now by looking at your year-end financial statements, and your bookkeeping on Xero (or another cloud accounting package) to establish where your business is financially today. ‘B’ is simply where you want to […]
- [Benchmarking](https://togetherwecount.co.uk/our-services/benchmarking/): Benchmarking Home / Benchmarking How Does Your Plumbing and Heating Business Really Compare? Stop guessing. Start knowing. Let me ask you a question, and please be honest with yourself when you answer it. How is your plumbing and heating business actually performing compared to other plumbing and heating businesses in the UK? Most owners I speak to will give me one of three answers. “Pretty good, I think.” “Hard to say really.” Or, if they’re being properly honest, “I’ve got no idea.” In my eyes, none of those are good enough. Because if you don’t know how you’re performing against your […]
- [Business Start-Ups](https://togetherwecount.co.uk/our-services/business-start-ups/): Business Start-Ups Home / Business Start-Ups A business start up can be an intimidating prospect; numerous promising entrepreneurs are all too often left to manage their own affairs and fend for themselves. At a crucial time in the lifetime of your business, we will be there to support you and cut through the red-tape. Simply bring us your business ideas so we can assess them in a positive and accurate manner. Here are just some of the ways you can get help when you get started: Choose the best configuration for your business – you can opt for sole trader, limited […]
- [Company Formations](https://togetherwecount.co.uk/our-services/company-formations/): Company Formations Home / Company Formations Are you in need of help with setting up a Limited Company? TWC can assist you in setting up a limited company when starting your business. To do so we do the following as a minimum: Make sure the company name you choose is available and appropriate for your business and goals (often names can hinder business success.) Offer a comprehensive company formation service so that you can start trading as a limited company as soon as possible by following all the legal requirements. This will include the following: Allotment of shares Supply of Memorandum […]
- [Company Secretarial](https://togetherwecount.co.uk/our-services/company-secretarial/): Company Secretarial Home / Company Secretarial Making sure you are complying with the Companies Act is the last thing on your mind when running a frenzied business. However, you need to always be in the know about how this legislation affects your company. To take the burden off your shoulders, we can carry out the company secretarial duties for you. Our services include: Company formations Preparation of all documentation (such as minutes and resolutions) Preparation and filing of statutory returns General advice on company law Maintenance of statutory books (share register, minute book, etc.) Get a Free Quote Other Services Accounts […]
- [Payroll](https://togetherwecount.co.uk/our-services/payroll/): Payroll​ Home / Payroll​ The term ‘payroll’ is used to describe the practices surrounding the entirety of payments made by a company to their employees, which include the following: salaries bonuses wages commission statutory payments such as Statutory Maternity Pay, Statutory Sick Pay, Adoption or Paternity Pay. What should you know about payroll? All employers need to make sure that they pay their employees the right amount at the right time and make the right deductions; as such, maintaining accurate payroll records is vital to the overall process. As an employer, you also need to adhere to the Pay As You […]
- [Heating and Plumbing](https://togetherwecount.co.uk/our-services/heating-and-plumbing/): Heating and Plumbing Home / Heating and Plumbing Here at Together We Count we specialise in providing you with the best accountancy services for all your heating and plumbing business requirements. Our expertise allows us to cater our knowledge perfectly to suit your needs. We are aware of the types of challenges you face daily and this is why we are always engaged in finding you the perfect solutions to help you progress and grow on every one of those days. We aim to become a valuable resource for you and your company. Having first hand experience being employed as the […]
- [Our Services](https://togetherwecount.co.uk/our-services/): Welcome to Together We Count “Helping you tap into your full business potential” Specialising in, but not exclusive to, the plumbing and heating industry. Book a consultation About Us Our Accounting services Specialising in, but not exclusive to, the plumbing and heating industry. Accounts Accurate financial reporting to keep your business finances in check. Read More CIS Tax Expert tax support for construction industry professionals, ensuring compliance and efficiency. Read More Business Tax Tailored tax solutions to minimise liabilities and maximise savings. Read More Bookkeeping Organised financial records for smooth business operations and decision-making. Read More Self Assessment Tax Returns Hassle-free […]
- [Tax Investigation Service](https://togetherwecount.co.uk/our-services/tax-investigation-service/): Tax Investigation Service Home / Tax Investigation Service Have you considered a tax investigation service before but didn’t see the benefit? You’re not alone. Unless you found yourself amidst a costly and stressful HMRC investigation, you probably wouldn’t. Until now. HMRC enquiry activity has recently increased which is not surprising given the pressure on government coffers. Once the Revenue decide to investigate your return you have no option but to comply. Investigations are stressful, not to mention expensive, and the accountancy fees associated with defending you are not covered by our usual service fees. There may be no additional tax to […]
- [Self Assessment Tax Returns](https://togetherwecount.co.uk/our-services/self-assessment-tax-returns/): Self Assessment Tax Returns Home / Self Assessment Tax Returns All sole traders, directors, and freelancers are required by law to let the tax man know about their income and the amount of money they spent to earn it. To do so, you need to file a self-assessment tax return each year. Some of the things you can claim for include items such as mobile phone calls, travel costs, and for using your home as an office. When you decide to use our services, we’ll discuss your particular situation and figure out what you should be claiming for. We will talk […]
- [Bookkeeping](https://togetherwecount.co.uk/our-services/bookkeeping/): Bookkeeping Home / Bookkeeping   Are you good at handling your business’s finances? Do you make sure you keep a record of each and every transaction you make? Do you adhere to your budgets while keeping your records accessible? Do you meticulously store receipts? Like numerous business owners, you may find it difficult to be fond of receipts, invoices, and spreadsheets. If this is the case, you may be happy to know that TWC are passionate about accounts enough to be pleased to do them for you. You can hire TWC to take care of all your business’s day-to-day money matters, […]
- [Business Tax](https://togetherwecount.co.uk/our-services/business-tax/): Business Tax Home / Business Tax Hands-on advice at just the right time is essential to reducing the tax burden for businesses, no matter their size. At TWC, all our clients trust us to offer advice in the progressively complex world of business legislation and tax. We have the expertise and know-how to produce fast, approachable tax advice. All we ask from you is that you inform us before you make changes, so that we can recommend the most tax efficient strategy. Here are some of the business tax services we can provide: Corporation Tax planning and compliance Capital Tax planning […]
- [CIS Tax](https://togetherwecount.co.uk/our-services/cis-tax/): CIS Tax​ Home / CIS Tax​ Contractors need to complete monthly CIS returns and submit the information to HMRC, this includes the deductions from subcontractors and accounting for all of the CIS tax suffered. If you are registered as a CIS subcontractor, then TWC can account for this by taking care of the monthly CIS returns for you. We can also register you as a subcontractor if you are just starting out in business. TWC can guide you and inform you whether you are using employees or honest contractors, and we can help you navigate through the labyrinth of legislation in […]
- [Accounts](https://togetherwecount.co.uk/our-services/accounts/): Accounts Home / Accounts Bookkeeping Services The term “accounts” refers to the financial records that document business performance of an organisation over a past period–usually a year. Every business is required by law to disclose a ‘true and fair view’ of their financial affairs. Accounts need to include several core elements, such as a balance sheet and a profit and loss account.The information in accounts represents the basis of future business planning, but in order to do so, it needs to be carefully collated and organised. By pinpointing losses and determining how they can be solved, accounts help the business grow […]
- [Blogs](https://togetherwecount.co.uk/blogs/): Welcome to Together We COUNT Blogs Offering invaluable insights for plumbing and heating businesses. Late VAT Registration and the Flat Rate Scheme — This Could Cost You More Than You Think Most business owners in the trades think VAT is straightforward. Register, charge it, pay it. Job done. But what happens when you haven’t registered on time? That’s where things get… Read More 17 Reports a Year: The Universal Credit and Making Tax Digital Anomaly Nobody’s Talking About If you’re self-employed and claiming Universal Credit, you already know the monthly reporting grind. Every single month, you’re submitting your income and expenses […]
- [Meet the Team](https://togetherwecount.co.uk/meet-the-team/): Welcome to Together We Count Meet the Team Specialising in, but not exclusive to, the plumbing and heating industry. Aaron McLeish Director Childhood curiosity and the early drive to build Aaron McLeish was never a child who sat still. Born into a large family as one of six siblings, he grew up in a whirlwind of energy, noise, and endless questions. “Why?” was the word he used most, and the one that drove his mum to distraction. From morning until night, Aaron McLeish was moving, building, playing, and always observing how things worked. Growing up with three older brothers and two […]
- [Home](https://togetherwecount.co.uk/): Accountants for Plumbing & Heating Businesses “Helping you tap into your full business potential” Specialising in, but not exclusive to, the plumbing and heating industry. Book a Consultation About Us Industry-specific expertise We specialise in the plumbing and heating industry, understanding the financial challenges and opportunities unique to your trade. This enables us to offer tailored advice that directly benefits your business growth. More than just accountants – Business growth partners We don’t just manage numbers; we help businesses thrive by aligning financial strategies with personal and business goals. Whether it’s profit improvement, tax efficiency, or future planning, we support your […]

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